SWIM GYM
Opening AUGUST 2026
Complaints & Feedback Policy
This statement was last updated: May 2026.
Related Forms & Documents
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The Water Affect Booking Enquiry Form
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Request to Change or Cancel Lesson Booking Form
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Feedback & Complaints Form
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Employment Form
purpose
This policy outlines how The Water Affect receives, manages, and responds to feedback, concerns, and complaints in a fair, respectful, and timely manner.
Policy Statement
The Water Affect values all feedback and is committed to handling concerns and complaints in a transparent, respectful, and solution-focused way.
The Water Affect is currently not a NDIS registered provider and delivers services to participants who are self-managed, plan-managed, or privately funded.
Feedback & Complaints Principles
The Water Affect is committed to ensuring that:
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Participants and families are encouraged and supported to provide feedback
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All complaints are taken seriously and addressed in a timely manner
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Individuals raising concerns will not be disadvantaged or treated unfairly
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Complaints are managed respectfully, fairly, and with appropriate confidentiality
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Feedback is actively used to support ongoing service improvement and development
How to Provide Feedback
Feedback or complaints may be provided verbally or in writing.
Participants may also choose to have a family member, advocate, or support coordinator assist them in providing feedback or making a complaint.