SWIM GYM
Opening SEPTEMBER 2026
Complaints & Feedback Policy
This statement was last updated: May 2026.
Related Forms & Documents
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The Water Affect Booking Enquiry Form
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Request to Change or Cancel Lesson Booking Form
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Feedback & Complaints Form
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Employment Form
purpose
This policy outlines how The Water Affect receives, manages, and responds to feedback, concerns, and complaints in a fair, respectful, and timely manner.
Policy Statement
The Water Affect values all feedback and is committed to handling concerns and complaints in a transparent, respectful, and solution-focused way.
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The Water Affect is currently not a NDIS registered provider and delivers services to participants who are self-managed, plan-managed, or privately funded.
Feedback & Complaints Principles
The Water Affect is committed to ensuring that:
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Participants and families are encouraged and supported to provide feedback
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All complaints are taken seriously and addressed in a timely manner
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Individuals raising concerns will not be disadvantaged or treated unfairly
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Complaints are managed respectfully, fairly, and with appropriate confidentiality
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Feedback is actively used to support ongoing service improvement and development
How to Provide Feedback
Feedback or complaints may be provided verbally or in writing.
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Participants may also choose to have a family member, advocate, or support coordinator assist them in providing feedback or making a complaint.