SWIM GYM
Opening SEPTEMBER 2026
cancellation policy
This statement was last updated: May 2026.
purpose
This policy outlines how The Water Affect manages session cancellations, make-up sessions, and short-notice cancellations to support both participant flexibility and the ongoing sustainability of services.
Policy Statement
The Water Affect understands that illness, unexpected events, and family circumstances may impact attendance.
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To balance flexibility with service continuity, make-up sessions may be offered where possible and subject to availability.
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Providing adequate notice of cancellation supports The Water Affect to offer the allocated session time to another participant where appropriate.
Make-Up Sessions
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Providing at least seven (7) days’ notice of cancellation guarantees eligibility for a make-up session, subject to availability and term limits
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Cancellations made with less than seven (7) days’ notice may not be eligible for a make-up session; however, The Water Affect will endeavour to accommodate where possible
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Make-up sessions are not guaranteed and remain subject to availability at all times
Additional Conditions
The following conditions apply:
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A maximum of two (2) make-up sessions may be offered per term
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All make-up sessions are subject to availability
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Missed make-up sessions cannot be rescheduled
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Make-up sessions are not redeemable for cash, credit, or refunds
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Where appropriate, make-up sessions may be used to extend an existing session rather than attend a separate class
Discretionary Flexibility
In certain circumstances, The Water Affect may choose to offer a make-up session or waive cancellation requirements at its discretion, depending on individual circumstances.